Store and Online Policies
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If a board game or puzzle has missing pieces, please check the packaging for a company phone number or website. In most cases, the manufacturer will send out replacement pieces.
- Gift cards
- Any opened and/or used items
- Clearance items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds, or not at all, are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error after we were informed by the purchaser that the item would be complete, unopened and unused.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Clearance Items (if applicable)
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: The Realm of Toys, 190A Oliver Street, Williams Lake BC V2G1L8, Canada. In some cases, such as board games or puzzles, it is best to reach out the manufacturer as they will often have a link on their website to replace missing or broken pieces.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
DO NOT return a product to us until you have first contacted us about the return. Returns of opened, used or damaged products (by error not our own) will be refused.
To return your product, you should mail your product to: The Realm of Toys, 190A Oliver Street, Williams Lake BC V2G1L8, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.