Bruder does not accept returns. Bruder offers an environmentally friendly spare part service. Bruder prides itself in being a “Green Company”. Since none of our toys require glue or screws, we offer easily replaceable spare parts through our spare parts service website: www.bruderservice.com This program keeps toys out of the landfill! Instead of throwing out a return, it can be fixed. If you are having difficulty receiving your replacement parts, please call Bruder direct at 877-450-5152 The Realm of Toys: We WILL assist you in receiving replacement parts. If you go through Bruder directly there is a small fee but free shipping. If you go through us we can get your replacement parts at NO CHARGE, but they may take a little longer to arrive.